By William Thompson
Don White, a former service manager at Big Country Ford, said he will open a new full-service auto care shop on Route 66 Boulevard by March 1. D & A Auto Care and will have access to a full-line of NAPA parts and warranties for parts and service.
“I worked for 14 years at Big Country Ford and I thought it was time to open my own shop,” White said. “I think this town needs a full-service auto care shop with affordable rates.”
White said the shop, located next door to NAPA Auto Parts, will feature a state-of-the-art diagnostic computer system.
“Most auto problems nowadays are electrical or computer related,” White said. “Our diagnostic system will give our technicians a good idea of what’s wrong with a vehicle We will have access to NAPA parts for all makes and models of cars.”
White said his main goal will be to keep customers coming back.
“This will be the premier car care center in the area,” he said. “It will be the most affordable service center in the area and when a customer comes in for an oil change we will conduct a multi-point inspection on the vehicle — brakes, fluids, hoses, even the battery. When a customer leaves I don’t want them to call the next day and say their battery is dead and then ask us why we didn’t notice something was wrong when the car was in the shop.”
White said the shop will house six bays and he said no matter how busy the shop is, customers will have their vehicles examined the day they bring them in.
“I like to think of the front lot as kind of a triage area,” White said. “When a customer pulls in, one of our technicians will take a look and give the customer some idea of what’s wrong on the spot. We will never do any work without authorization from the customer.”
White said he has five employees already lined up and expects a grand-opening with public tours of the shop sometime in March.
“The shop will be open by March 1, maybe sooner,” he said. “I’m really proud of what we are doing here. People will feel comfortable here and they will feel comfortable when they leave.”