Workshop focuses on customer service

garcia tanm service

QCS photo: Steve Hansen
John Garcia sells a message of “passionate” customer service to service employees at a Tucumcari workshop.

QCS Staff
About 50 employees of Tucumcari businesses attended a workshop on delivering top-notch customer service Friday.
The workshop was sponsored by Wells Fargo Bank, the Tucumcari Chamber of Commcrce and the Small Business Development Center located at Mesalands Community College.
John Garcia, a former secretary of the New Mexico Deptartment of Tourism and former director of Albuquerqueπs Economic Development Department, delivered advice and encouragment to help employees deliver memorable service to customers. He is also a former restaurauteur and now owns the  Hospitotally customer service consulting firm.
The workshop was entitled  “The Spirit of Enchantment,” and Garcia said quality customer service adds a vital element to New Mexico’s often unexpected beauty for visitors and makes them want to come back.
Visitors come to New Mexico, he said for an experience of adventure steeped in culture.  He mentioned New Mexico’s 19 Native American tribes and the legacy of Spanish and Mexican cultures that mix in the Land of Enchantment.
Tucumcari, he told the service employees, is a gateway city to New Mexico, the first New Mexico city westbound travelers encounter on I-40 and southbound drivers see coming in on U.S. 54.
“If we make a big first impression,” he said, “it adds to the enchantment.”
Some of his advice, printed in a handout,  includes:
Patsy Gresham, executive director the Tucumcari Chamber of Commerce, said she had heard Garcia give a similar presentation in Santa Rosa that was not very well attended, and told Garcia that if he could come to Tucumcari, she would produce a sizable audience.  She and Garcia said they were pleased with the turnout.

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