By Ron Warnick
QCS Senior Writer 

Complaints lead to fines, regulations


October 6, 2021

Ron Warnick

Crystal Winters of Tucumcari, who asked that her face not be photographed, shows her stack of letters and other correspondence with the New Mexico Public Regulation Commission regarding her complaints against We Care Transportation and Superior Medical Transport.

A Tucumcari woman's complaints about a driver's "extreme and bizarre" conduct prompted state regulators to issue five-figure fines to two nonemergency medical transportation companies and impose new regulations on the sector.

After a two-day heari...

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